Blog Detail

When Phnom Penh Manufacturing Co. approached us, they were a small electronics assembly company with 25 employees, struggling with quality issues and losing customers to competitors.

**The Challenge:**

- Inconsistent product quality
- High customer complaint rates
- Limited documentation
- No formal quality processes
- Difficulty winning new contracts

**Our Solution:**

We implemented a focused 3-month ISO 9001 certification program:

**Month 1: Foundation**
- Gap analysis and current state assessment
- Management commitment and resource allocation
- Basic quality policy development
- Initial staff training

**Month 2: Implementation**
- Process documentation and procedures
- Quality manual creation
- Employee training programs
- Internal quality audits

**Month 3: Certification**
- Pre-assessment audit
- Corrective action implementation
- Final certification audit
- Successful certification achieved

**Results Achieved:**

- 60% reduction in customer complaints
- 40% improvement in on-time delivery
- 25% increase in customer satisfaction
- Won 3 major new contracts within 6 months
- 15% increase in revenue

**Key Success Factors:**

1. **Management Commitment**: Full support from leadership
2. **Employee Engagement**: All staff involved in the process
3. **Practical Approach**: Focus on real business improvements
4. **Continuous Support**: Ongoing guidance throughout implementation
5. **Local Expertise**: Understanding of Cambodian business culture

This success story demonstrates that with the right guidance and commitment, even small businesses can achieve ISO certification quickly and effectively.

Contact Far Success to start your own ISO success story.